Researcher examines proactive change-oriented behaviors by public service providers
Published Date: 2/7/2024
Source: phys.org
Although change-oriented behaviors are critical to high-quality public service delivery, encouraging employees to embrace and pursue change in the public sector is difficult. Even with sufficient job autonomy—the principal antidote to resistance to change in the public sector literature—public servants may still lack the incentives, skills, information, and sense of security necessary to engage in proactive change-oriented behavior.