Embracing CX in the metaverse
Published Date: 9/12/2022
Source: technologyreview.com
Here’s a thought experiment: It’s just a few years from now, and you’re shopping for new sneakers. You get a mobile notification from your favorite retailer—a pair you’ve been eyeing is on sale. You promptly grab your VR glasses and step into a digital representation of the store, where you design your fully personalized shoes,…