Storytelling is a secret weapon for increasing service sales and overcoming employee resistance to change
Published Date: 12/10/2021
Source: phys.org
With the increasing digitalization in manufacturing industries, companies start to integrate big data analytics into business processes and sell smart services. However, people tend to resist change, remain skeptical about unknown products and technologies and avoid new ways of doing work. According to Valeria Boldosova's doctoral dissertation at the University of Vaasa, Finland, using deliberate storytelling in the workplace might help to deal with these problems.