When it comes to the problem of online hate speech, the culprits behind the keyboards and smartphones can take some surprising forms -- just take 74-year-old Viennese retiree Ms H. Angered by an article she read on the internet a year ago, the outwardly unassuming former midwife reacted with a Facebook outburst in which she said all immigrants should be poisoned on arrival in Austria. Since the end of 2017, several Austrian jurisdictions -- including Vienna -- have been trying to fight online abuse through a pilot programme called "Dialogue instead of hate" ("Dialog statt Hass").